Shipping FAQ

Where are you based? Do you ship worldwide?

  • I'm based in the UK.
  • I ship to USA, Canada, Australia & New Zealand from my store (where you are right now)
  • If you are in the EU / NI - please use my Etsy store to checkout
  • Get in contact if I don't ship to your country yet - I might be able to add it!

How much is shipping? How long will it take to arrive? Can I track my order?

Returns / Refunds / Lost Orders

  • If you have any issues at all, please contact me on hello@wendystephens.co.uk so I can sort it out for you. Please include your order number so I can help you quickly.
  • Full details are here

Products FAQ

Is my art print going to be high quality?

  • Oh hell yeah! The BEST! Your art print will be printed on 240gsm Soft White card with pigment inks, which should ensure a print life of more than 85 years.

  • A giclee (pronounced ‘Zhee-Clay’) print is a very high-quality inkjet print. Giclee printers use pigments (instead of dyes found in lower cost inkjets) which are light-fast and waterproof. Pigment inks ensure excellent image quality.

How are your t-shirts / posters / mugs printed?

  • Every item is printed to order (made on demand), which means they are more environmentally friendly by reducing waste, as there is no leftover stock.

Do you have a clothing size guide? What do your shirts fit like?

  • Each clothing item has a size guide on its product page.

  • The t-shirts I use are tailored to a regular fit and have consistently good reviews for their durability and softness. They are cut to a standard length suitable for both men and women. They are designed to feel relaxed and comfortable during movement rather than close-fitting.

  • Other shoppers say these shirts fit true to size, but you may wish to order a size larger for a comfier fit.

How do I care for my items?

  • SHIRTS. Wash inside out to help preserve the print. Wash on cool (30c) with similar colours. Don't tumble dry. Don’t iron the print. I personally don't tumble dry any of my shirts (air dry is best) to ensure the longest lifespan possible.

  • MUGS. Microwave and dishwasher safe, but the print and coating will last longer if you hand-wash them.

Other FAQ

Do you accept wholesale orders?

Yes! I'm on Faire. If you are new to Faire it offers:

  • Up to £150 off your first order – covered by Faire.
  • When you order through Faire, use terms to buy now & pay 60 days later.

Are you available for commissions? Can I license your art?

  • I’m available for commercial projects (such as editorial illustrations, book cover design etc). Please get in touch with full details of what you are looking for.

  • If you would like to license my designs for your products please get in touch.

My question isn't answered here?

Please feel free to contact me to ask.

I pride myself on creating fantastic products that I hope you will love.
If you have any issues at all, please do get in contact
and I will do my best to sort it out for you.