Refund policy
I received a wrong/damaged product, what should I do?
- Oh no! I’m so sorry if the product you ordered arrived damaged.
- To help me resolve this for you quickly, please email me at hello@wendystephens.co.uk within 7 days of receiving your order with photos of the damaged product, your order number, and any other details you may have about your order. I’ll get back to you as soon as possible.
What’s your return policy?
- I don’t offer returns and exchanges, but if there’s something wrong with your order, please let me know by contacting me at hello@wendystephens.co.uk
Do you offer refunds?
- Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at hello@wendystephens.co.uk with photos of wrong/damaged items and I will sort that out for you.
Can I exchange an item for a different size/colour?
- At this time, I don't offer exchanges. If you’re unsure which size would fit better, check out the sizing charts, I have one for every item listed on my store, in the product description section. Please ensure you double check sizing before ordering - thank you!